Frequently Asked Questions

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32 articles in this collection
Written by Jeffrey Ye and Rodrigo Fuentes

How to Create, Use, and Manage Account Lists

Now you can manage a list of accounts in a single place, enabling changes across multiple campaigns.
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Written by Jeffrey Ye
Updated over a week ago

List of Supported Target Job Titles (Updating)

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Written by Jeffrey Ye
Updated over a week ago

Video Ad Specifications

ListenLoop accepts video files that are 1920x1080 and less than 30 Mb. We recommend durations less than 30 seconds.
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Written by Rodrigo Fuentes
Updated over a week ago

What we do with Managed Service

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Written by Jeffrey Ye
Updated over a week ago

Receiving Logs in your AWS S3 Bucket

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Written by Jeffrey Ye
Updated over a week ago

Bidding Strategy

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Written by Jeffrey Ye
Updated over a week ago

Auto Email Reports

Reports will send to your email address automatically
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Written by Jeffrey Ye
Updated over a week ago

Using API Conversion Events

Call the conversion event when you're faced with an AJAX form or click-to-PDF conversion.
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Written by Rodrigo Fuentes
Updated over a week ago

Instruction Manual for your SFDC Opportunity History Report

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Written by Jeffrey Ye
Updated over a week ago

A way to check if conversions are firing correctly

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Written by Jeffrey Ye
Updated over a week ago

How to setup the conversion URL correctly.

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Written by Jeffrey Ye
Updated over a week ago

Understanding Account Performance Data

This article explains the meaning of each data set in ListenLoop's account performance table.
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Written by Jeffrey Ye
Updated over a week ago

Why page view and clicks do not match?

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Written by Jeffrey Ye
Updated over a week ago

Identify Conversion Events

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Written by Jeffrey Ye
Updated over a week ago

How to update accounts' zip codes in the product or via CSV

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Written by Jeffrey Ye
Updated over a week ago

Is there JavaScript tracking code or a pixel that needs to be added to my website?

You may add ListenLoop's pixel to track view-through ad performance. The pixel is required to enable website personalization campaigns.
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Written by Jeffrey Ye
Updated over a week ago

Website Personalization User Manual

Learn how to setup your Web Personalization campaigns.
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Written by Jeffrey Ye
Updated over a week ago

How do I add custom classes to enable website personalization?

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Written by Rodrigo Fuentes
Updated over a week ago

How do I add multiple zip codes per account in a CSV file?

TL;DR – submit comma-separated zips in a single row, or enter the same company with different zip codes in multiple rows
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Written by Jeffrey Ye
Updated over a week ago

What's the price of the ABM New Targeting software?

TL;DR – essentially, it's $0.99 per account (minimum 100 accounts)
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Written by Jeffrey Ye
Updated over a week ago

Where can I get a sample CSV file to target my ABM accounts with ads?

TL;DR – download our sample CSV here
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Written by Jeffrey Ye
Updated over a week ago

How do I setup my Salesforce integration?

TL;DR – connect your SFDC with Salesforce sign-in
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Written by Jeffrey Ye
Updated over a week ago

How do I fix a campaign that's "On Hold" due to credit card failures?

TL;DR – contact your bank to approve ListenLoop charges or update your credit card via the Billing page.
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Written by Jeffrey Ye
Updated over a week ago

How do I add more accounts to an existing campaign?

TL;DR – edit an existing campaign and upload a CSV or update the accounts in your Salesforce list
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Written by Jeffrey Ye
Updated over a week ago

Is there a limit to the number of accounts I can target in a ListenLoop campaign?

No, there's no technical limit, but generally you'll want to target ~100 accounts per campaign to justify your time and energy.
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Written by Jeffrey Ye
Updated over a week ago

How can I adjust the budget of an ABM ad campaign once it is under way?

TL;DR – navigate to the Accounts page and click on the link, "increase budget to boost intensity"
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Written by Rodrigo Fuentes
Updated over a week ago

Adding Fields to the Salesforce Account Object to Sync ListenLoop Data

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Written by Rodrigo Fuentes
Updated over a week ago

Making a Set of Ads for your ABM Campaign

Give us a mood board and two weeks, and we'll deliver a few ad concepts for you to A/B test.
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Written by Rodrigo Fuentes
Updated over a week ago

A/B Testing Ads for Optimized ABM Campaigns

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Written by Rodrigo Fuentes
Updated over a week ago

Can I see where my ads are displayed? What controls do I have over this?

TL;DR – Yes, you can see where your ads are hosted and block certain publishers from serving ads in the future.
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Written by Rodrigo Fuentes
Updated over a week ago

Can ListenLoop evenly distribute impressions across our target accounts?

TL;DR – not really unless you're using ListenLoop's Salesforce integration to setup drip campaigns based on impression volumes.
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Written by Rodrigo Fuentes
Updated over a week ago

Why does ListenLoop re-fill the ad budget if I was recently charged for this campaign?

On the 1st of each month, we charge the ad spend used the prior month to ensure you have enough budget to hit your chosen monthly ad budget.
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Written by Rodrigo Fuentes
Updated over a week ago